Support terms of use

These terms cover your use of Moraph Support (support.moraph.com), the portal Moraph’s clients use to raise and follow support requests.

What the portal is for

Use it to raise support requests about services Moraph provides to your organization, follow their progress and talk to our support team. Service levels, response times and what is in scope are set by your organization’s agreement with Moraph, not by the portal.

What to share

Share only what we need to resolve the request. Don’t put passwords, secrets or full records of patients, customers or citizens in a ticket; if we need data like that, we will arrange a secure way to receive it.

Your account

Accounts are for one person. Keep your password to yourself and tell us straight away if you think someone else has used your account. You can delete your account at any time from your account page.

Your information

We use what you give us here to run the portal and to work with you, as described in our Privacy Policy. Where a signed agreement between your organization and Moraph covers the same subject, the agreement takes precedence over these terms.

Acceptable use

Don't try to access accounts or information that aren't yours, probe or disrupt the portal, or upload anything unlawful. To report a security problem with this portal, see our disclosure policy.